Wow, I understand more about corporations now than ever before. We spent many hours last night hammering out how Invisible City will work. I think we're getting there. It's so weird to think this will be real, that I really will be on the Board of Directors of a corporation, that people might even think I'm some kind of responsible grownup.

But I really wanted to share an amusing anecdote in this post. So Jon's a tech support agent at Apple Computers; he answers the phones and tries to mollify whiny people (so be nice when you call tech support, or I'll come growl at you). The other night, he was radiating heat like mad, while still under the covers, so I asked him, "Are you too warm?" He replied, proving he's so good at his job he can do it in his sleep, "You should usually follow the instructions on your screen, but this time go with 'Yeah, I'm too warm.'"

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